On the very rare occasion that something goes wrong, and you wish to make a claim please notigy us in writing to the email address below. We are confident that your order will be delivered when we say it will. At these times, we will work our delivery partners to minimise disruption and to keep you informed as much as possible. Please note that at times of severe weather strike action or terrorism then there may be unexpected delays to our delivery service. We do deliver to the Channel Islands, but please allow an extra 1 - 2 days for your delivery. We do deliver to the Northern Ireland / the Scottish Islands / the Isle of Man / the Isles of Scilly, but please allow an extra 1 - 2 days for your delivery. Royal Mail deliver the next working day before 9am.UK SPECIAL DELIVERY BEFORE 9 AM - DESPATCHED VIA ROYAL MAIL SPECIAL DELIVERY Order placed after 4pm on a Friday will be delivered the next Saturday.Orders for guaranteed delivery on the next Saturday have to be placed by 4pm Friday.Royal Mail will deliver before 1pm on the next Saturday. SATURDAY DELIVERY - DESPATCHED VIA ROYAL MAIL SPECIAL DELIVERY
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